Quality Culture Assessment and Improvement Process
Introducing Culture-Based Quality™ (CBQ): A revolutionary approach to quality
Developed in collaboration with General Electric, CBQ™ is not just about checking boxes and chasing metrics. It’s about igniting a passion for a culture of quality within you organization. We believe that strong cultures drive strong results, and CBQ™ is the key to supercharging your existing Quality efforts.
Why CBQ?
- It complements existing initiatives: Think of CBQ™ as the missing piece. It works seamlessly with Six Sigma, TQM, or Lean, enhancing their effectiveness and taking your quality efforts to the next level.
- It goes beyond the surface: While traditional methods focus on systems, processes and procedures, CBQ™ delves deeper, addressing the attitudes and beliefs of your employees. This shift in mindset fuels a sustainable culture of excellence.
- It’s proven: Developed and tested at GE, CBQ™ has a 20-year track record of success. Witness measurable improvements in quality, engagement, and overall performance.
How does it work?
1. Start with a Clear Picture: The Quality Culture Assessment
The CCC validated Quality Culture Perception Survey™ acts as your compass, revealing the strengths and weaknesses of your current quality culture. We don’t stop there. Focus groups and interviews amplify the voices of your employees, providing a deep dive into employee perceptions and beliefs – the true drivers of quality excellence.
2. From Insights to Action: The Quality Culture Improvement Process
From survey insights to actionable steps, we guide you through a structured process designed to build a truly thriving quality culture.
- Spark the Change: Kick-off with a tailored Leadership Workshop, introducing CBQ™ and engaging the leadership team in pursuit of a shared quality culture vision.
- Build Your Quality Culture Champions: Form dedicated Quality Culture Teams – a Guidance Team to provide direction and Grassroots Teams to drive implementation.
- Focus on Action through Project Planning and Execution: Tailored to your specific needs, CBQ™ tackles real-world cultural issues, from communication and ownership to behavior and collaboration. Witness a dramatic transformation in your plant’s quality culture.
3. Imagine the Benefits
- Reduced errors and defects: Proactively address issues at their root, not just on the surface.
- Enhanced employee engagement: Inspire a passionate workforce invested in quality and excellence.
- Boosted productivity and performance: Foster a thriving quality culture that fuels success across the organization.
